Terms of Service

1. Acceptance of Terms

By accessing this website and engaging Cloud Solution Pros, LLC ("Company," "we," "us," or "our") for services, you ("Client" or "you") agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services. Your continued use constitutes acceptance.

2. Services Provided

Cloud Solution Pros provides managed IT services, IT support, cloud solutions, cybersecurity, backup & recovery, consulting, VoIP, and related services as described in our service proposals and agreements.

All services are provided "as is." Service availability, response times, and uptime are subject to the specific service level agreement (SLA) outlined in your contract. We reserve the right to modify or discontinue services with written notice.

3. Service Agreement and Fees

Services are governed by a separate written service agreement between you and the Company. This agreement specifies:

• Scope of services and deliverables
• Pricing, billing, and payment terms
• Service level agreements and guarantees
• Term and termination conditions

Fees are billed according to the schedule in your service agreement. Payment is due within 30 days of invoice unless otherwise specified. Late payments may incur a 1.5% monthly interest charge.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate information about your systems and requirements
• Maintain current backups of critical data independently
• Follow security best practices and apply patches when advised
• Provide timely access to systems and facilities as needed
• Notify us promptly of security incidents or system issues
• Not use our services for illegal or unauthorized purposes
• Maintain valid licenses for all software on systems we manage

5. Intellectual Property Rights

You retain ownership of your data and systems. The Company retains ownership of all tools, methodologies, processes, templates, and proprietary systems developed or used in delivering services. You receive a limited license to use these only as necessary to receive services.

You grant the Company permission to use your company name and logo for marketing purposes unless you opt out in writing.

6. Confidentiality

Both parties agree to maintain confidentiality of sensitive information shared during service delivery. The Company will not disclose your data or systems information to third parties without written consent, except as required by law or to service providers bound by confidentiality agreements.

7. Limitation of Liability

EXCEPT FOR BREACHES OF CONFIDENTIALITY OR INDEMNIFICATION OBLIGATIONS, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Lost profits, data loss, or business interruption
• Any damages exceeding the fees paid by you in the 12 months preceding the claim

This limitation applies regardless of the cause of action, whether in contract, tort, or otherwise.

8. Disclaimers

NO WARRANTIES: Services are provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement, or merchantability.

UPTIME: While we strive for high availability, we do not guarantee 100% uptime. Internet, power, or third-party service provider outages are beyond our control.

DATA SECURITY: No system is completely secure. We implement industry-standard security measures but cannot guarantee protection against all threats.

THIRD-PARTY SERVICES: We are not liable for outages, issues, or limitations of third-party services (cloud providers, ISPs, software vendors, etc.).

9. Indemnification

You agree to indemnify and hold harmless the Company, its officers, employees, and agents from any claims, damages, or costs (including legal fees) arising from:

• Your breach of these terms or your service agreement
• Your misuse of our services
• Your violation of laws or third-party rights
• Data or systems you provide that contain viruses or malware

10. Termination

Either party may terminate services according to the terms outlined in your specific service agreement. Typical termination provisions include:

• Month-to-month contracts: 30 days written notice
• Annual contracts: termination at renewal or with early termination fees
• For cause: immediate termination if material breach occurs

Upon termination, you are responsible for retrieving your data and systems. We may delete your data 30 days after service termination.

11. Compliance and Regulations

The Company complies with applicable laws including HIPAA, GLBA, PCI-DSS, and SOC 2 standards where applicable. You are responsible for determining if our services meet your industry compliance requirements. We can provide compliance documentation upon request.

12. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Texas, without regard to conflict of law principles. Any legal action or proceeding must be brought exclusively in the courts located in Dallas County, Texas.

13. Entire Agreement

These Terms of Service, together with your signed service agreement, constitute the entire agreement between you and the Company regarding services. Any previous communications or agreements are superseded.

14. Modifications to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of modified terms. For material changes, we will provide 30 days written notice.

15. Severability

If any provision of these terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining terms will continue in full effect.

16. Contact Information

For questions about these terms or to report violations:

Last Updated: May 2026